Legal information
General terms for the provision of healthcare services
Effective from: 27 September 2026
Service provider: Elan Clinic OÜ (registry code 17338832), healthcare activity licence L07470
Contact: info@elanclinic.ee · +372 58 03 00 33
English translation of the Estonian general terms. These terms govern the rights, obligations and liability of Élan Clinic and the patient in the provision of healthcare services.
1. General provisions
1.1. These general terms for the provision of healthcare services (the Terms) govern the rights, obligations and liability of the client and the healthcare provider when healthcare services (the Services) are provided at Élan Clinic.
1.2. The healthcare provider at Élan Clinic is Elan Clinic OÜ (registry code 17338832, general medical care activity licence L07470, the Clinic). The Clinic is located at Sepapaja 12/1, Tallinn 11415.
1.3. The Terms form an integral part of the healthcare services agreement (the Agreement) between the Clinic and the client (the Patient).
2. Arrangements for providing Services
2.1. To receive Services, the Patient books an appointment by telephone, email or online through the Clinic’s website. The Patient is registered for the Service once the Clinic has provided confirmation.
2.2. The Clinic sends the invoice for the initial consultation after booking. The Patient pays by the deadline stated on the invoice. The Patient may cancel the appointment:
- a) at least 48 hours before the appointment, in which case the advance payment is refunded in full;
- b) less than 48 hours before the appointment, in which case the advance payment is not refunded, but the Patient may book a new appointment without an additional charge.
2.3. If the Patient does not attend the agreed appointment, the Clinic may require a contractual penalty equal to 100% of the Service price (see clause 7.8).
2.4. Before receiving the Service, the Patient must complete a health questionnaire with truthful and complete information about their health. The Patient must also disclose other relevant health information not covered by the questionnaire to the healthcare professional providing the Service.
2.5. The Service may be provided only after the Patient has signed an informed consent form. Before signing, the Patient receives an explanation of the nature and risks of the Service, taking their health into account. The Clinic is not required to explain generally known or very rare risks, or risks whose existence it does not know at that time, even if they become known later.
2.6. On request, the Patient may obtain information about the availability, nature and purpose of the Services, and their associated risks and consequences, in a form that can be reproduced in writing. If the Patient declines this information, the Clinic may withhold it only if doing so does not harm the legitimate interests of the Patient or others.
3. Rights and obligations of the Clinic
3.1. The Clinic may:
- a) require truthful and complete information about the Patient’s health;
- b) establish rules governing Patients’ conduct at the Clinic and require compliance;
- c) change an appointment for organisational or other reasons, contacting the Patient as soon as possible and offering a new appointment;
- d) discontinue a Service if it is contraindicated or, in the Clinic’s medical assessment, is not in the Patient’s interests;
- e) receive payment in accordance with its price list or a separate agreement with the Patient.
3.2. The Clinic must:
- a) provide the Service in accordance with the general level of medical science at the time, with the care normally expected of the Clinic and in compliance with legal requirements;
- b) inform the Patient of examination results, their health, any identified illnesses and their course, the availability, nature and purpose of necessary healthcare, its risks and consequences, and other possible healthcare services. On request, this information must be provided in a form that can be reproduced in writing;
- c) explain restrictions before, during and after the Service that are important to its provision and affect its outcome;
- d) properly document the Service and retain the records in accordance with legal requirements;
- e) maintain the confidentiality of personal data learned while providing the Service, including health information.
3.3. The Clinic does not guarantee recovery, the success of the Services or that the outcome will fully meet the Patient’s expectations.
4. Rights and obligations of the Patient
4.1. The Patient may:
- a) receive information about the nature and risks of the Service and other necessary treatment, orally or, on request, in a form that can be reproduced in writing;
- b) receive information about examination results, their health as established during the Service, and any identified illnesses and their course;
- c) designate persons entitled to receive their health information;
- d) inspect records of the Service and obtain copies at their own expense unless the law provides otherwise. The Patient must submit a request for copies.
4.2. The Patient must:
- a) disclose, to the best of their understanding, all circumstances necessary for the Service and provide the cooperation needed to perform the Agreement;
- b) provide truthful and complete health information, including previous healthcare and medicines taken;
- c) attend at the agreed time and bring photographic identification;
- d) follow the instructions given during the Service, including medication instructions;
- e) immediately notify the Clinic of complications resulting from the Service and contact the Clinic for an additional consultation;
- f) pay in accordance with the Agreement and section 5 of the Terms;
- g) follow the Clinic’s rules and respect other Patients’ rights and interests.
5. Fees
5.1. The Clinic sends the initial consultation invoice after booking. The Patient pays into the Clinic’s bank account by the deadline stated on the invoice. Subsequent Services are paid for in accordance with the programme terms or a separate agreement with the Clinic.
5.2. Unless otherwise agreed in a form that can be reproduced in writing, the price is determined by the Clinic’s price list in force when the Service is provided, available at the Clinic and on its website.
5.3. The Clinic may change its price list prospectively. Changes take effect when published at the Clinic and on its website. They do not affect Patients who booked before the new price list took effect.
5.4. The terms of packages and programmes, including Active weight management, Maintain and Private Office, including duration and termination arrangements, are set out in the relevant package or programme terms, which the Patient reads and accepts when joining.
5.5. The initial weight consultation lasts 60 minutes and costs €150. It is a separate service and its fee is not deducted from a package price. To continue weight treatment after the initial consultation, the Patient selects a suitable package. The initial consultation does not oblige the Patient to join a package.
5.6. Active weight management costs €300 for three months and includes three treatment consultations. Maintain costs €150 for three months and includes one treatment consultation and two nurse check-ins. Private Office costs €1200 per month, with a minimum term of six months. Laboratory tests, investigations and medicines are not included in package prices.
6. Personal data protection
6.1. The Clinic processes personal data in accordance with applicable legislation, including the General Data Protection Regulation (GDPR), the Estonian Personal Data Protection Act and Health Services Organisation Act, and the Clinic’s privacy terms available on its website.
6.2. The Clinic and persons involved in providing the Service must keep confidential information about the Patient’s identity and health learned while providing Services or carrying out their duties, and ensure that documented information is not disclosed to third parties unless the Patient has consented. Confidentiality may be departed from to a reasonable extent if failure to disclose could result in the Patient significantly harming themselves or others.
6.3. The Clinic submits the Patient’s health data to the health information system (Digilugu) as required by the Health Services Organisation Act.
7. Liability
7.1. The Clinic and the healthcare professional involved are liable only for breaches of their obligations caused by their fault, meaning negligence, gross negligence or intent. They are liable in particular for diagnostic and treatment errors, breaches of the duty to inform the Patient and obtain consent, the actions of persons assisting the healthcare professional, and faults in equipment used to provide Services.
7.2. The Clinic is not liable for the Patient’s loss of income or non-pecuniary damage.
7.3. The Clinic’s financial liability is limited to three times the amount paid under the Agreement.
7.4. Exclusions and limitations of liability do not apply to intentional breaches or breaches caused by gross negligence.
7.5. The Clinic is not liable for damage if the Patient failed to follow instructions before, during or after the Service, aftercare instructions or other obligations important to the Service, including medication instructions.
7.6. The Patient must prove the circumstances on which the liability of the Clinic or persons involved in the Service is based, unless the Service was not properly documented.
7.7. If the Patient cancels the initial consultation less than 48 hours before the scheduled time, the advance payment is not refunded, but the Patient may book a new appointment without an additional charge.
7.8. If the Patient fails to attend, the Clinic may require a contractual penalty equal to 100% of the Service price. The Clinic may not require this penalty if the Patient cancels because it becomes apparent before the Service that it is contraindicated or is not in the Patient’s medical interests.
7.9. The Clinic has entered into a patient liability insurance contract under the Estonian Compulsory Liability Insurance of Health Care Providers Act. The insurer is the Estonian branch of AB “Lietuvos draudimas” (PZU Estonia), and coverage is valid from 2 February 2026 to 1 February 2027. The insurance covers the Clinic’s liability for harm caused to Patients when providing healthcare, to the extent and on the terms prescribed by law.
7.10. A Patient harmed during the provision of healthcare may submit a compensation claim to the Clinic. The procedure and the Patient’s rights are set out in the Compulsory Liability Insurance of Health Care Providers Act. The Clinic provides information about the insurer and the claims procedure on request.
8. Termination of the Agreement
8.1. The Agreement ends when provision of the Service is complete. This includes subsequent activities carried out by the Clinic, or which the Patient has undertaken to carry out for the purpose of the Service, including following the Clinic’s instructions.
8.2. The Agreement ends when another healthcare provider takes over the Service or either party terminates the Agreement.
8.3. The Patient may terminate the Agreement at any time. If termination occurs less than 48 hours before an appointment, clauses 7.7 and 7.8 apply.
8.4. Termination conditions for packages and programmes are set out in their specific terms.
8.5. The Clinic may terminate the Agreement or require postponement of the Service for a substantial reason making it unreasonable to expect continued provision, in particular if:
- a) the Patient is late in paying;
- b) the Patient breaches the Agreement or other instructions from the Clinic;
- c) the Patient breaches their duty to provide information, the Clinic has reasonable grounds to believe false information has been provided, or the Patient otherwise fails to cooperate;
- d) the Patient arrives intoxicated, behaves inappropriately or otherwise fails to comply with the Clinic’s directions;
- e) the Service is not in the Patient’s interests in the Clinic’s medical assessment;
- f) the Patient has missed two or more booked appointments.
8.6. Termination does not release the Patient from paying for Services already provided. It does not affect provisions that by their nature must survive termination, in particular sections 5, 6, 7, 8 and 9.
9. Final provisions
9.1. Estonian law applies to the Agreement and arrangements between the Clinic and the Patient.
9.2. Disputes arising from the Agreement or healthcare services are resolved in the courts of the Republic of Estonia if the parties cannot reach agreement through negotiation.
9.3. The Patient may submit a complaint to the Estonian Health Board (www.terviseamet.ee) or another competent supervisory authority.
9.4. The Clinic may unilaterally amend the Terms at any time due to changes in legislation, its services or business model. Updated Terms are made available at the Clinic and on its website. The Terms in force when the Service is provided apply.